Nanipaa Nanipaa Hajj & Umrah Service

Data Deletion Instructions

These instructions apply to the Nanipaa Nanipaa Hajj & Umrah Service Messenger assistant.

Delete stored bot conversation data

1. Open the Nanipaa Facebook Page and message it using the same Messenger account you used for the conversation.
2. Send the exact message DELETE MY DATA.
3. When the bot is active, it erases the stored conversation context, queued replies, recent event identifiers and pause state for that Messenger conversation, then attempts to send a confirmation. The deletion command is handled locally without sending its text to DeepSeek. A later message starts a new bot session.

If there is no confirmation or you need further help

Send HUMAN — data deletion request to the same Page and ask staff to review your request. Identify the conversation or information you want deleted; do not send passwords, identity documents or financial details. Staff review is necessary while the bot is unavailable and for any information outside the bot session.

What the command does not delete

The command does not erase your Messenger conversation from Meta, messages in the Page inbox, separate travel or booking records held by staff, or information already processed by service providers such as DeepSeek. Contact staff for assistance with those records and use Meta's own controls for your Facebook or Messenger account. Provider security or operational records may be subject to separate retention rules. This page supplies deletion instructions, not a Meta data-deletion callback endpoint.

Read our Privacy Policy for details of the assistant's processing.