Nanipaa Nanipaa Hajj & Umrah Service

Privacy Policy

This policy covers the Nanipaa Facebook Messenger automated assistant, operated by Nanipaa Nanipaa Hajj & Umrah Service in Yangon, Myanmar. It does not describe every record maintained by the travel business.

Information processed

When you message our Facebook Page, the assistant receives message text, message identifiers, timestamps and your Page-scoped Messenger identifier. It processes details you voluntarily share, such as package interest, preferred travel month and group size. Attachment events may be received; this assistant does not download or analyze attachment files. Please do not send passports, identity documents, bank details or medical records to the bot.

How information is used

Information is used to answer inquiries, maintain a short conversation context, prevent duplicate replies, deliver replies and pause automation when you ask to speak to staff. The assistant cannot confirm a booking, payment, visa or current package price.

Service providers

Meta delivers Messenger messages and stores the Page conversation. Cloudflare hosts the assistant and its temporary conversation storage. When AI replies are enabled, your message text and recent conversation context are sent to DeepSeek through its API to generate a response. The assistant does not intentionally send your Messenger identifier to DeepSeek. These providers may process information outside Myanmar under their own terms and privacy policies. Their retention and processing are separate from the bot storage described here.

Retention and security

The bot stores a recent conversation context of up to 40 messages, a summary of supplied inquiry details, and numbered draft vouchers, pending replies, recent event identifiers and pause state. Bot session records are scheduled for deletion approximately 90 days after the session becomes inactive, subject to platform availability. Operational error logs exclude message text, customer identifiers and access tokens. Providers may retain separate service or security records. Access credentials are stored as Worker secrets, and incoming Messenger events are verified using the Meta app signature.

Your choices and deletion

Send HUMAN or STOP to pause automatic replies. Send START to resume service replies. STOP also stores a follow-up suppression preference; START does not opt you into marketing. This preference is retained until you request deletion. When the bot is active, send DELETE MY DATA to erase this conversation's stored bot session data. For help or broader deletion requests, contact staff through the Nanipaa Facebook Page. See Data Deletion Instructions for the scope and steps.

Contact and changes

Contact Nanipaa Nanipaa Hajj & Umrah Service through its Facebook Page for privacy questions or requests. Updated practices will be reflected on this page.